FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What is the exact address of the Shanghai SK Lusso Hotel?
The hotel is located at Zone G, Shanghai Keji Jingcheng, No. 668 Beijing East Road, Huangpu District, Shanghai, China.
The hotel is located at Zone G, Shanghai Keji Jingcheng, No. 668 Beijing East Road, Huangpu District, Shanghai, China.
2. How far is the hotel from major attractions like Nanjing Road and People’s Square?
The hotel is ideally situated just an 800-meter (roughly 9-minute) walk from the famous Nanjing Road Pedestrian Street and approximately 1.4 kilometers from People’s Square.
The hotel is ideally situated just an 800-meter (roughly 9-minute) walk from the famous Nanjing Road Pedestrian Street and approximately 1.4 kilometers from People’s Square.
3. What are the standard check-in and check-out times?
Standard check-in time is from 14:00 (2:00 PM), and check-out is until 12:00 PM (noon). Early check-in or late check-out may be available upon request, subject to room availability.
Standard check-in time is from 14:00 (2:00 PM), and check-out is until 12:00 PM (noon). Early check-in or late check-out may be available upon request, subject to room availability.
4. Is breakfast served at the hotel, and what type of food is offered?
Yes, the hotel serves a highly rated daily breakfast. Guests can enjoy a mix of continental and buffet-style options, featuring a variety of fresh pastries, hot dishes, fruits, and beverages.
Yes, the hotel serves a highly rated daily breakfast. Guests can enjoy a mix of continental and buffet-style options, featuring a variety of fresh pastries, hot dishes, fruits, and beverages.
5. Does the hotel provide free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout the entire property, including all guest rooms and public areas.
Yes, complimentary high-speed Wi-Fi is available throughout the entire property, including all guest rooms and public areas.
6. What types of rooms are available for booking?
The hotel offers a range of modern accommodations, including Standard, Superior, and Deluxe Queen Rooms, Twin Rooms, Family Rooms, and Business Double Rooms with gym access.
The hotel offers a range of modern accommodations, including Standard, Superior, and Deluxe Queen Rooms, Twin Rooms, Family Rooms, and Business Double Rooms with gym access.
7. Is parking available for guests who rent a car?
Yes, parking facilities are available for guests. It is recommended to contact the hotel in advance to confirm availability and any associated daily fees.
Yes, parking facilities are available for guests. It is recommended to contact the hotel in advance to confirm availability and any associated daily fees.
8. Does the hotel offer airport transfer services?
Yes, airport pickup and drop-off services can be arranged upon request. Guests should contact the front desk prior to arrival to schedule this service and confirm pricing.
Yes, airport pickup and drop-off services can be arranged upon request. Guests should contact the front desk prior to arrival to schedule this service and confirm pricing.
9. Are there laundry facilities available for guests?
Yes, the hotel provides convenient, free self-service laundry facilities, which are especially popular among guests on extended stays.
Yes, the hotel provides convenient, free self-service laundry facilities, which are especially popular among guests on extended stays.
10. Is the hotel suitable for families with children?
Absolutely. The hotel offers spacious Family Rooms and is located in a safe, walkable area with easy access to family-friendly attractions like People’s Square and the Shanghai Museum.
Absolutely. The hotel offers spacious Family Rooms and is located in a safe, walkable area with easy access to family-friendly attractions like People’s Square and the Shanghai Museum.
11. Does the hotel have a fitness center or gym?
Yes, guests have access to a well-equipped, modern fitness center to help maintain their wellness routines while traveling.
Yes, guests have access to a well-equipped, modern fitness center to help maintain their wellness routines while traveling.
12. What languages do the hotel staff speak?
The multilingual front desk and concierge staff primarily speak Mandarin Chinese and English, ensuring smooth communication for international travelers.
The multilingual front desk and concierge staff primarily speak Mandarin Chinese and English, ensuring smooth communication for international travelers.
13. Are pets allowed at the hotel?
Pets are generally not permitted at the hotel to ensure a comfortable and allergen-free environment for all guests. Service animals may be an exception; please contact the hotel directly to inquire.
Pets are generally not permitted at the hotel to ensure a comfortable and allergen-free environment for all guests. Service animals may be an exception; please contact the hotel directly to inquire.
14. Is there a 24-hour front desk and room service?
Yes, the hotel features a 24-hour front desk to assist with any needs at any time, along with responsive room service for added convenience.
Yes, the hotel features a 24-hour front desk to assist with any needs at any time, along with responsive room service for added convenience.
15. How close is the hotel to the nearest metro station?
The hotel is within a short walking distance of several major metro stations, including People’s Square and Nanjing East Road, providing seamless access to the rest of Shanghai.
The hotel is within a short walking distance of several major metro stations, including People’s Square and Nanjing East Road, providing seamless access to the rest of Shanghai.
16. Can I store my luggage at the hotel before check-in or after check-out?
Yes, the hotel offers secure, complimentary luggage storage services for guests who arrive early or have late departures.
Yes, the hotel offers secure, complimentary luggage storage services for guests who arrive early or have late departures.
17. Does the hotel have business or meeting facilities?
Yes, the hotel provides a business center and versatile multi-function meeting rooms equipped with modern audiovisual technology, ideal for corporate travelers and small events.
Yes, the hotel provides a business center and versatile multi-function meeting rooms equipped with modern audiovisual technology, ideal for corporate travelers and small events.
18. What is the hotel’s policy on smoking?
The hotel is committed to a clean environment and offers non-smoking rooms. Smoking is strictly prohibited inside guest rooms and most indoor public areas, though designated outdoor smoking areas may be available.
The hotel is committed to a clean environment and offers non-smoking rooms. Smoking is strictly prohibited inside guest rooms and most indoor public areas, though designated outdoor smoking areas may be available.
19. Can the hotel assist with booking local tours, restaurant reservations, or attraction tickets?
Yes, the dedicated concierge team is happy to assist guests with booking local tours, securing restaurant reservations, and purchasing tickets to popular Shanghai attractions.
Yes, the dedicated concierge team is happy to assist guests with booking local tours, securing restaurant reservations, and purchasing tickets to popular Shanghai attractions.
20. What is the cancellation policy for room reservations?
Cancellation policies vary depending on the room rate and booking platform used. Guests are encouraged to review the specific terms and conditions of their reservation at the time of booking or contact the hotel directly for flexible rate options.
Cancellation policies vary depending on the room rate and booking platform used. Guests are encouraged to review the specific terms and conditions of their reservation at the time of booking or contact the hotel directly for flexible rate options.